Return material authorization (RMA) number(s) can be obtained by completing
the following online request form. Use this form whether you purchased
a product from Immersion, an authorized reseller, or another party. For
medical simulation products, contact Immersion Medical using the medical
technical support
inquiry form.
After the RMA form has been received and reviewed, we will respond within
two business days with either an RMA number and instructions for returning
the product or with a request for additional information if necessary.
Return authorizations are not automatically guaranteed by submission of
this form.
Multiple products may not be combined under a single RMA number. Each
covered product must be returned separately under its own RMA. Products
returned without a valid RMA number clearly marked on the package will
not be accepted.
For additional questions and answers regarding warranties and RMAs, please
contact your customer service representative.
